Frequently Asked Questions

We want your 3M experience to feel clear, smooth, and intentional from checkout to delivery. Here are answers to the most common questions about orders, shipping, digital products, and support.

Orders & Processing

How long does order processing take?
Most orders are processed within 2–5 business days before shipping.

Can I change or cancel my order?
If you contact us quickly, we may be able to update your order before production begins. Once an order has entered production, changes or cancellations may no longer be possible.

Are your products made to order?
Yes. Many 3M products are made to order to reduce waste and create each piece with intention.

Shipping

How long does shipping take?
Most U.S. orders arrive within 3–7 business days after processing. Delivery times may vary depending on your location and carrier conditions.

Do you provide tracking?
Yes. Tracking information is sent by email once your order has shipped.

Returns & Replacements

Do you accept returns or exchanges?
Because our products are made to order, we do not accept returns or exchanges for change of mind, incorrect size selection, or incorrect shipping information entered at checkout.

What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery with your order number and clear photos of the issue. If approved, we will send a replacement at no extra cost.

Digital Products

How do digital downloads work?
Digital products are delivered using the delivery method listed on the product page. You will also receive access details in your confirmation email.

Can digital products be returned?
No. Because digital items are delivered electronically, all digital sales are final.

Membership Subscriptions

Can members cancel anytime?
If you wish to cancel your membership, you may do so at any time through your customer portal. Please note that cancellations must be made before your next billing date to avoid being charged for the upcoming cycle. Once canceled, no further charges will be applied.

Need More Help?

If you still have questions, please contact us and we’ll be happy to help.